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FAQs

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My Account

  • How can I reset or get my password if I've forgotten it?
  • How do I create an account?
  • Where do I find my Customer Number?
  • How do I sign up to receive promotions?
  • How do I save my payment information for recurring use?
How can I reset or get my password if I've forgotten it? Chevron Icon

When logging in (either during checkout - or by clicking the Login/Account link at the top of the page), you will see a "Forgot Password?" link below the Log In button. You can select this, provide the email address used for your account, and we will e-mail a link to reset your password. If you cannot find the e-mail address associated with your account, you may need to create a new account.

If you need further help in resetting your password, please feel free to contact us using the phone number or chat links from the Customer Service section at the bottom of the page.

How do I create an account? Chevron Icon

You can create a new account at any time you are on the site, as well as after you complete your order. After you complete checkout, you'll be invited to create a password for your new account - and all of the information entered during checkout will be saved and ready when you come back for your next order.

Creating account before checking out

  1. Select Create an Account
  2. Fill in the requested fields 
    Enter email address you want associated with your account and create a password (enter password 2x for verification purposes). Click on the submit button or Continue to these steps if this a Business Account  
    Select the checkbox – This account is for a business . Click on the submit button
  3. Enter your First Name, Last Name , Company Name, Phone Number and select phone type from drop down menu.

If your Business matches an existing organization you will be prompted to confirm that you are associated with this account. Click on the Submit button

If not prompted to join an existing organization fill out Register your business information. Fill in individual's information . Click on submit button.

Please Note: If button is grayed out-all fields have not been filled in.

Where do I find my Customer Number? Chevron Icon

A Customer Number is a unique number we use to identify customers. This number allows us to easily pull up your account and information. On GBC.com, you must be logged in to see your account number. In your account overview under account settings- the Account number is listed on right side of the account settings page. In addition, the number is usually printed on the address label of your print catalog, newsletter or renewal mailings.

How do I sign up to receive promotions? Chevron Icon

Periodically, promotions and special offers are sent to our customers through emails and special mailings. Registered customers can also sign up on the Manage My Account page of their account or you can sign up to receive our email exclusives by entering your email address in the lower-right corner of the website.

How do I save my payment information for recurring use? Chevron Icon

To save your payment information for recurring use, simply register online and maintain your account online. Our secured shopping allows you to store not only your payment information, but also frequently billed or shipping addresses, shipping preferences, and quick lookup of previous orders.

My Orders

  • How do I place an order?
  • How can I check the status of my order?
  • How can I track my order?
  • How do I get my order faster?
  • From where does my order ship?
  • How do I place an order and have it shipped outside the U.S.?
  • What is a promotion/source code?
  • What is a Security Code? Where do I find it?
  • When I pay with my credit card, what company name will appear on my statement?
  • How do I order for a Tax-Exempt Organization?
  • The product I purchased is backordered, when will it be available?
  • How do I know when an out-of-stock product will be available again?
How do I place an order? Chevron Icon

Almost all ordering is handled online, except for select items which require a quote from a sales representative. Exceptions to certain contract customers apply

To place your order, log into your online account add your selections into your shopping cart and complete the checkout process. Business customers must log in to their online account at https://www.gbc.com/login/ to access contract pricing and payment terms (if applicable).

Note: Effective July 6, 2022, a $25 order processing fee will apply to any orders under $500 placed via phone or email. Limited exceptions may apply. Orders made on the website will not have any processing fees.

How can I check the status of my order? Chevron Icon

Login to your online account to check order status and click Order History in the menu https://www.gbc.com/account/order-history/.

How can I track my order? Chevron Icon

We will email you an shipping confirmation when your order ships. This email will provide tracking information.

Or, you will find tracking information when you login to your online account and click Order History in the menu https://www.gbc.com/account/order-history/.

How do I get my order faster? Chevron Icon

Our orders are normally processed within 24-48 hours from time of receipt and shipped "Ground Shipping Method" arriving in 5-9 business days from the date you originally placed your order. For faster service, you have three expedited shipping options. When checking out of your shopping cart, you can change the shipping selection to Standard shipping method - which arrives in 3-6 business days, or "Express" - which arrives in 2-3 business days and costs an additional $10, or "Next Day Air" - which arrives the next business day and costs an additional $20. When selecting any of these options, our shipping confirmation email will include your tracking number for quick reference and your convenience.

From where does my order ship? Chevron Icon

We have consolidated all of our products and brands to our Boonevlille, MS location for shipping. Orders will ship from: ACCO Brands Direct 300 Quartet Avenue P.O. Box 840 Booneville, MS 38829

How do I place an order and have it shipped outside the U.S.? Chevron Icon

Unfortunately, this site cannot accept orders from outside the US. Please visit www.accobrands.com to find ordering options and availability in your country or region.

What is a promotion/source code? Chevron Icon

From time to time we offer special promotions or incentives to our valued customers. These promotions may be communicated via email or through special mailings like catalogs and may include a promotion that is required to receive the special incentive. These special offers are not usually advertised and are only offered through the use of a promotion code. To sign up for our email exclusives enter your email address in the lower-right corner of the websites. Registered customers can also sign up on the Manage My Account page of their account.

What is a Security Code? Where do I find it? Chevron Icon

The Security Code is required for all transactions with American Express, Discover, Visa and MasterCard. The Security Code is an added security feature used by your credit card company to protect you against online fraud. Because the Security Code number is not printed on your receipts, it helps to ensure that someone is not using your credit card information fraudulently. The digits are printed on your card, rather then engraved on the plastic like the digits of your credit card number. The Security Code is used to verify you have possession of the credit card you are attempting to use. For your safety, we only accept credit cards with a Security Code number.

Visa, MasterCard, Discover: The Security Code is a 3-digit security code printed on the back of your Visa, MasterCard or Discover Card. The number appears on the signature strip after the last four digits of your account number. The signature strip may contain your entire account number or just the last four digits of your account number. Either way, the Security Code will appear after the last four digits of your account number.

 Credit Card CCID Location

American Express: On American Express cards, the CCID is 4-digits and appears on the front of the card above your account number to the far right.

American Express CCID Location

When I pay with my credit card, what company name will appear on my statement? Chevron Icon

Your order will be billed as: ACCO Brands Direct on your credit card statement.

How do I order for a Tax-Exempt Organization? Chevron Icon

Tax exempt certificates are required of customers with our legal entity, ACCO Brands USA LLC.

As required by Federal and State Laws, a supplier must maintain a current, signed, dated, and approved state tax exempt certificate for any active customer who will not pay state sales tax.

Please use a state-approved tax exempt certificate for each state in which you do business and ensure it contains the following information:

  • Your company’s complete name and address
  • The seller name (ACCO Brands USA LLC)
  • Signature, date and title
  • Also include your customer account number at the top of your certificate. If you are unsure of your customer account number, contact Customer Service at 800.200.6177 to obtain your number.

Customers with an account on the website may submit their tax exempt certificates via the Tax Exempt Submission section within your account.

Download ACCO Brands Direct W-9 Form Here

The product I purchased is backordered, when will it be available? Chevron Icon

The expected in-stock date for your product will be shown above the "Add to Cart" button on the product page. Your product will ship once it’s back in stock. You can check back from time to time to see if the date has changed. You can also see the expected ship date in My Account under Open Orders.

How do I know when an out-of-stock product will be available again? Chevron Icon

The expected in-stock date for out-of-stock products will be shown above the "Add to Cart" button on the product page. You can check back from time to time to see if the date has changed.

My Product

  • How do I find my product number?
  • What do I do if my product is defective?
  • How do I make an exchange or return?
  • How do I submit a Customer Review?
  • Why can't I find the product I am looking for on the website?
  • My product is backordered, when will it be available?
  • My product is gone for good, what can I do?
  • Can I continue to order the products I always have?
How do I find my product number? Chevron Icon

We understand finding a product number may be difficult. Depending on your product, the product number can be found in one or more locations:

  • On the product UPC/barcode.
    ACCO Brands UPCs
  • Embossed on the outside back cover, lower right hand corner.
    Embossed Product Number

What do I do if my product is defective? Chevron Icon

It is best to return your defective product to the original place of purchase. If the original location will not accept your return, please contact us by calling consumer affairs at 1.800.723.4000.

How do I make an exchange or return? Chevron Icon

For products purchased from a local store or through an office product dealers catalog, please return the product to where it was originally purchased. If the original location will not accept your return, you may contact us for assistance.

Please contact ACCO Brands at 1-800-723-4000 to obtain a Return Merchandise Authorization (RMA) number and detailed return instructions before shipping your product.

No returns of any type will be accepted without an RMA number.

How do I submit a Customer Review? Chevron Icon

Go to the product detail page of the item you would like to review. Click the "Write a Review" link at the bottom of the product details page. You must have a registered account to write a review.

Why can't I find the product I am looking for on the website? Chevron Icon

Some items may not be available online as they are exclusive to specific retailers or resellers. If you need more help looking for an item, please contact our customer service at 844.702.7170.

My product is backordered, when will it be available? Chevron Icon

Expected time to deliver your product will be shown above the "Add to Cart" button on the product page. You can always check back from time to time to see if that has changed or contact customer service for more information.

My product is gone for good, what can I do? Chevron Icon

If your product has been discontinued, you may see other like items recommended as a substitute when you attempt to renew your order by visiting the order history page under "My Account" and selecting your previous order for that item. There are also other recommended products that will be shown when you attempt to search for that item. You can always contact customer service for additional assistance in locating a product that may best meet your needs.

Can I continue to order the products I always have? Chevron Icon

We offer one of the widest selections of productivity tools, office and school supplies. We will continue to carry the same great product(s) you have always used while bringing you even more styles, sizes and brands in our newly expanded offering.

General Questions

  • Do you offer software?
  • Do you honor donation requests?
  • I have a media inquiry. Who can I talk to?
  • Who is ACCO Brands?
Do you offer software? Chevron Icon

Currently we do not offer a software solution for our products.

Do you honor donation requests? Chevron Icon

We are committed to being a part of the communities across the country in which our employees live and work. As such, we and our employees give back to our communities in a variety of ways.

If you are seeking a sponsorship or donation for a community event or fundraiser, we suggest you provide your request five weeks in advance in writing on letterhead stationery of the organization for which the donation is being requested. Only written requests will be honored and must be mailed to:

Consumer Affairs Department
PO Box 290001
Dayton, OH 45429-1290

Fax: 937-495-3629

I have a media inquiry. Who can I talk to? Chevron Icon

For media inquiries please fill out our Media Request Form here https://www.gbc.com/newsroom/

Who is ACCO Brands? Chevron Icon

ACCO Brands, the Home of Great Brands Built by Great People, designs, manufactures and markets consumer and end-user products that help people work, learn, play and thrive. Our widely recognized brands include AT-A-GLANCE®, Five Star®, Kensington®, Leitz®, Mead®, PowerA®, Swingline®, Tilibra® and many others.

More information about ACCO Brands Corporation (NYSE: ACCO) can be found at www.accobrands.com